Book a Service
with Peter Kittle Toyota - Para Hills West
Book Online Now
Customer Relations

Complaint handling process

Peter Kittle Toyota - Para Hills West are committed to helping individuals and businesses resolve any issues or complaints as quickly as we can. This is in accordance with Customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).

How to make a complaint?

Private / Business

As a first step, we encourage you to discuss your complaint with the relevant department contact at Peter Kittle Toyota.

The minimum information required to investigate a complaint includes:

Personal details

Personal details

Including your name, address, phone number and email.

Vehicle identification

Vehicle identification

Vehicle Identification Number (VIN) and/or registration number.

Vehicle details

Vehicle details

Age and kilometres travelled.

Details of your complaint

Details of your complaint

Please include as much information as possible.

You can also contact us here at  Peter Kittle Toyota - Para Hills West directly to discuss your complaint. 


‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎

‏‏‎ ‎

‏‏‎ ‎

Banner 2

Response time, investigation and review

Upon receipt of your complaint, Peter Kittle Toyota - Para Hills West will:


Acknowledge receipt of your complaint within 48 hours or the next available business day.

Advise you of an indicative timeframe in which you can expect a response.

Gather information relevant to your complaint to support our investigation.

Engage relevant departments at Peter Kittle Toyota - Para Hills West (where their assistance will be helpful & is authorised by you).

Escalate your complaint to our Case Management Team for complex complaints that require further attention.

Investigate all circumstances of your complaint during the designated period.


If Peter Kittle Toyota - Para Hills West doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.



Following acknowledgement, investigation and review, Peter Kittle Toyota - Para Hills West will advise you, or your authorised representative, the outcome of your complaint. Advice will include details of our investigation, guidance and next steps required (if any).

Further review of your complaint

Further review of your complaint

If you are dissatisfied with the outcome, you are entitled to request further review by Peter Kittle Toyota - Para Hills West, seek legal advice or make a complaint to the following government external bodies:


Australian Competition and Consumer Commission (ACCC)


State level:


Access Canberra


NSW Fair Trading


Office of Consumer Affairs


Office of Fair Trading


Consumer and Business Services


Consumer Affairs and Fair Trading


Consumer Affairs Victoria


Department of Commerce – Consumer Protection

Still have questions?

Get in touch. 

= Required Fields

Your Personal Details

= Required Fields

Tell Us About Your Vehicle

= Required Fields

Your Complaint Details

I agree with the website terms of use and that my information will be handled by Peter Kittle Toyota and OneToyota in accordance with the Dealer Privacy Policy
Please add 2 and 3 and type the answer here:

Administration Location

View Location Map & Get Directions

Peter Kittle Toyota


1459 Main North Road
Para Hills West, SA 5096

08 8256 1212
08 8285 5213
Administration Manager
Robert McKeaig

View Location Map & Get Directions

Department Trading Hours

8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:15 AM - 5:00 PM